Installing PROLIN Smart Client

Installation

Installation of PROLIN Smart Client is simple. It may be done by end users because administrative rights are not required, there is no configuration, and not much information is needed.

System Requirements

PROLIN Smart Client has the following system requirements:

  • Microsoft Windows (Windows 11).
  • Microsoft .NET 4.8.2
  • Java SDK 8 32-bit for legacy software
  • A valid licensed version of the Service Desk server installed and available through the network. The server must be upgraded to one of the following service packs: SP22 through SP39.
  • The computer must have a valid license of the Service Desk client installed.
  • 270Mb of free disk space.

Administrative rights are only needed if:

  • You need to install .NET 4.8.2.
  • You need to change the firewall before using PROLIN Smart Client.

PROLIN

.NET

Preparing Installation

PROLIN Smart Client works with a number of Service Desk service packs. You must ensure that you select the correct service pack number during installation. Support for additional service packs can be added later if needed.

See also: Changing Supported Service Packs

PROLIN Smart Client communicates over the network with the Service Desk server.

See also: Using The Client Behind A Firewall

Before installation, collect the following information:

  • Installation website URL:
    _________________________________________

  • Installation credentials:

    • Username: ______________________________
    • Password: ______________________________

  • Service Desk connection details:

    • Username: ______________________________
    • Password: ______________________________
    • Server (and port): ______________________

  • Service Desk service pack number:
    _________

  • .NET 4.8.2 installed:
    Yes / No

Installing the Smart Client

  1. Open your Internet browser.
  2. Navigate to the installation website (e.g., http://support.prolin.com).
  3. Log in using the installation credentials.
  4. On the Welcome page, click Download PROLIN Smart Client to download the MSI package.
  5. Run the MSI installer:
    • Double-click it.
    • Click Next.
  6. Accept the license agreement and click Next.
  7. Choose the installation folder and click Next.
  8. Choose the installation type (if applicable):
    • Basic: No Admin module
    • Custom: Choose components (Admin module/help)
    • Complete: Full installation
  9. Click Install to begin.
  10. After successful installation, you can start the application.

User settings location:

‘C:IncSmart Client\14’

Replace {USER} with the actual Windows username.

Begin Using the Smart Client

After installation, a shortcut is created:

Start → PROLIN Inc → Service Management → PROLIN Smart Client 2016

  1. Launch the application.
  2. Click Create New Account… on first launch.
  3. In the Account Properties dialog:
    • Enter connector type
    • Enter server name or IP address
    • Click Test Connection
  4. Choose authentication method:
    • Basic Authentication: Username and password
    • Integrated Windows Authentication: Uses your Windows credentials (requires proper server config and domain login)

Connection info is stored locally and used automatically on next launch.

Press F1 or use Online Help in the menu for usage guidance.

Uninstalling the Smart Client

To uninstall:

  1. Go to Start → Control Panel → Programs → Programs and Features.
  2. Select PROLIN Smart Client and click Uninstall.

Note: No admin rights are needed. There is no uninstall program in the install directory.

Smart Client Startup Parameters

The following command-line parameters are available when launching smc.exe:

  • /DataLoadLimit=<number> – Limit number of items in Quick Find.
  • /nosplash – Disable splash screen.
  • /noconsole – Launch without console.
  • /noribbon – Hide ribbons in data forms.
  • /screensize=<width;height> – Set form size.
  • /server=<server> – Set default server for new account.
  • /UserConfigPath=<path> – Set location for config files.
  • /sso – Use Single Sign-On at first launch (with /server).
  • /SaveRefreshDelay=<delay> – Set save/refresh delay in ms (0 = no delay).

Command Line Installation

PROLIN Smart Client can be installed via command line with options:

  • /quiet – Silent installation (no interaction or feedback)
  • /passive – Silent installation with progress shown
  • INSTALLDIR=C:\path\to\different\directory – Custom install location
  • INSTALLLEVEL=1000 – Include Admin Console
  • /lv! c:\TEMP\install.log – Logging for unattended installs
Back to top