Using the Client Behind a Firewall

PROLIN Smart Client requires network access to communicate with the Service Desk server. If your computer is protected by a firewall, you must either:

Default Installation Path

C:FilesSmart Client.exe

Example: Adding an Exception in Windows Firewall

To add an exception for smc.exe in Windows Firewall:

  1. Log on to the computer as an Administrator.
  2. Open the Start menu and click Control Panel.
  3. Click Security Center, then select Windows Firewall.
  4. Navigate to the Exceptions tab and click Add Application.
  5. In the Add Application dialog, click Browse.
  6. Locate and select smc.exe in the installation folder.
  7. Click Open, then confirm smc.exe is listed.
  8. Click OK to add the exception.
  9. Close the Firewall and Control Panel.

Important Notes

  • Since the application stores files in the user’s folder, each user on the same computer will require a separate exception for smc.exe.
  • Alternative: Instead of per-user application exceptions, you may choose to allow communication through the relevant ports. This way, a single exception applies to all users.

Creating the right firewall configuration ensures PROLIN Smart Client can operate without network disruptions.

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