Sending E-Mail Messages from Items

E-mail messages can be sent from many items in PROLIN Smart Client using a Smart Link. These Smart Links are accessible from the Actions group in the Home tab. The availability of the e-mail Smart Link depends on system configuration and must be enabled by the system administrator.

Common Use Cases

  • Communicating with the Caller of a Service Call.
  • Communicating with the Person assigned to a Work Order.

The content of the email message is determined by system configuration and may include information from the item (e.g., description, ID, status).

How to Send an E-Mail

  1. Select an item in a view, or open the item from a view.

  2. Go to the Actions group on the Home tab.

  3. Click Links, then choose New Mail Message.

    📧 The exact name of this Smart Link may vary depending on your system configuration.

    Send a New Mail Message

Notes

  • The Netmeeting Smart Link works similarly to sending e-mail messages.
  • Availability of these links depends on system configuration and permissions.
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