Current Implementation

The PROLIN Power Server REST API exposes a subset of the Smart Suite domain model and provides access to entities and their fields.

Supported Entities

The following entities are exposed by the REST API:

  • Service Request (Service calls)
  • Problem
  • Incident
  • Change
  • Work Order
  • Configuration Item
  • E-mail Service Request
  • Service
  • Person
  • Organization
  • Maintenance Contract
  • Project
  • Workgroup
  • Service Level Agreement
  • Service Level
  • Location

Supported Fields

  • Most field types are supported, including custom fields.
  • Supported field types:
    • Text
    • Numeric
    • Date/Time
    • Boolean
    • Duration
    • Code fields

For a complete list of supported fields, refer to the metadata document, which can be obtained from the OData service endpoint hosted by PROLIN Power Server.

Not Supported

The following are currently out of scope in this release:

  • Certain relationships between entities (including some aggregated entities like approvals) may not work
  • OData actions and functions
  • Calculated fields
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